Refund policy

 

 


Effective Date: January 1, 2026

At VERINOR, product integrity, safety, and quality are central to everything we do. For this reason, our refund and returns policy is designed to protect our customers and uphold the highest standards of hygiene and safety.

Please review this policy carefully before making a purchase.

1. All Sales Are Final Once Opened

Due to the nature of wellness and ingestible products, we cannot accept returns or offer refunds on any product once the seal has been broken or the product has been opened.

This policy exists to ensure:

  • Product safety

  • Hygiene standards

  • Quality control

  • Compliance with health and regulatory guidelines

Once a product has been opened, we are unable to verify storage conditions, handling, or potential contamination. For the safety of all customers, opened products cannot be resold or reused under any circumstance.

2. Unopened Products

If your product remains unopened, unused, and in its original sealed condition, you may be eligible for a return within 14 days of delivery, subject to the following conditions:

  • The safety seal must be fully intact

  • The product must be in its original packaging

  • Proof of purchase is required

Approved returns will be refunded to the original payment method, excluding shipping costs.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

3. Damaged or Incorrect Orders

If you receive:

  • A damaged product

  • An incorrect item

  • A product with a broken seal upon arrival

Please contact support@verinor.com within 48 hours of delivery with clear photos of the issue.
We will review the situation promptly and arrange a replacement or refund where appropriate.

4. Why We Cannot Accept Opened Products

VERINOR products are ingestible and designed for personal use. Once a product has been opened, it cannot be returned or redistributed due to:

  • Health and safety regulations

  • Risk of contamination

  • Inability to ensure product integrity

  • Consumer protection standards

This policy protects both our customers and our brand’s commitment to quality.

5. Refund Processing

Approved refunds are processed within 7–10 business days after the returned item is received and inspected. Processing times may vary depending on your financial institution.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Products with broken safety seals

  • Items returned outside the allowed timeframe

  • Promotional or final-sale items

7. Contact Information

For questions regarding returns or refunds, please contact:

VERINOR
Email: support@verinor.com
Website: www.verinor.com